Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast. ↗
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. ↗
Four years earlier I had been selected, with Kay Boyle, the writer, and a number of others, to go to Cambodia and come back and prove that there were no sanctuaries in that country. ↗
I never wanted to retire. I wanted to kind of shift my work pattern so I could stay fresh and invigorated, and use the experience that I had gained in 30 years, but in a slightly different direction. ↗