#ps

If you first take a minute, an hour or a month to let go of feeling annoyed, frustrated or critical of the person or situation that may be driving you crazy, you set yourself up for much greater leadership and personal success. ↗

— John Kuypers

#collaboration #leadership #relationships #teamwork #business

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. ↗

— Marilyn Suttle

#customer-service #inspiration #relationships #self-improvement #business

Love affairs are for emotional sprinters; the pleasures of love are for the emotional marathoners. ↗

— Robertson Davies

#love #relationships #dating

Look for the positive qualities in your client's negative behavior. ↗

— Marilyn Suttle

#consulting #cusotmer-service #relationships #business

This business of petty inconvenience and indignity, of being kept waiting about, of having to do everything at other people’s convenience, is inherent in working-class life. A thousand influences constantly press a working man down into a passive role. He does not act, he is acted upon. He feels himself the slave of mysterious authority and has a firm conviction that ‘they’ will never allow him to do this, that, and the other. Once when I was hop-picking I asked the sweated pickers (they earn something under sixpence an hour) why they did not form a union. I was told immediately that ‘they’ would never allow it. Who were ‘they’? I asked. Nobody seemed to know, but evidently ‘they’ were omnipotent. ↗

— George Orwell

#labour #servility #trade-unions #wage-labour #working-class

Do not feed that beggar. Hamlet, lie down.” The dog ignored her. “Down,” Viktor ordered, his deep voice stern. The dog whined and then lay down. The prince looked at her. “You need to be more forceful.” “I suppose my forcefulness will improve once my voice changes. Sopranos get no respect. ↗

— Patricia Grasso

#repsect #training #voice-change #change

Mom has the Touch. She knows what flowers go with what occasions, what hors d'oeuvres work with what people. She believes passionately in the power of food to heal, restore, and stimulate relationships, and she has built a following of loyal customers who really hope she's right. If she's wrong, says Sonia, no one wants to know. (Thwonk) ↗

— Joan Bauer

#belief #business #catering #food #humor

Self-talk reflects your innermost feelings. ↗

— Asa Don Brown

#counsellor #counselor #humanity #joy #kindness

Sure, everything is ending," Jules said, "but not yet. ↗

— Jennifer Egan

#change #time-passing #youth #change

Aprendre dels errors està sobrevalorat ↗

— Jason Fried

#startups #business