That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. ↗
Diplomacy in a sense is the opposite of writing. You have to disperse yourself so much: the lady who comes in crying because she's had a fight with the secretary; exports and imports; students in trouble; thumbtacks for the embassy. ↗
You have an absolute freedom in Mexican writing today in which you don't necessarily have to deal with the Mexican identity. You know why? Because we have an identity... We know who we are. We know what it means to be a Mexican. ↗
At the beginning, because the lives of the hostages were at stake, then during this silent period we have taken several measures like not accepting the ultimatum of the terrorists threatening to kill our foreign affairs minister. ↗
My goal now is to dance all the dances as long as I can, and then to sit down contented after the last elegant tango some sweet night and pass on because there wasn't another dance left in me. ↗