#customer

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗

— Sanjay Kumar

#customer #customer service #effective #how #improve

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. ↗

— Sanjay Kumar

#banking #companies #customer #far #financial

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass. ↗

— Sanjay Kumar

#business model #center #changed #consolidation #critical

If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules. ↗

— James Sinegal

#customers #following #going #honestly #hypocritical

The fact is that surveys which media people openly admit to show that fewer than twelve percent of their customers believe they're doing a good job, while the average profit margin in television is in the neighborhood of eighty percent. ↗

— L. Neil Smith

#average #believe #customers #doing #eighty

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return. ↗

— Roger Staubach

#car #commission #customer #gets #hero

In the commercial real estate business, brokers spearhead major accounts. But they wouldn't have customers without the people who oversee construction. ↗

— Roger Staubach

#brokers #business #commercial #construction #customers

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. ↗

— Sam Walton

#boss #chairman #company #customer #down

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. ↗

— Sam Walton

#customers #each #hold #reflect #should

Bury My Heart is "a life-altering approach to turning managers into unconditionally committed leaders. ↗

— Stan Slap

#branding #branding-culture #keynote-speaker #keynote-speech #leadership-quotes