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It doesn't work the same way everywhere. The Americans are the most gullible, because they don't like to deny co-workers' requests. People in the former Soviet bloc countries are less trusting, perhaps because of their previous experiences with their countries' secret services. ↗
Social engineering is using manipulation, influence and deception to get a person, a trusted insider within an organization, to comply with a request, and the request is usually to release information or to perform some sort of action item that benefits that attacker. ↗
The key to social engineering is influencing a person to do something that allows the hacker to gain access to information or your network. ↗
When an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find. ↗
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