#tom

Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel. ↗

— Max Barry

#business

Of course, in a novel, people's hearts break, and they die, and that is the end of it; and in the story that is very convenient. But in real life we do not die when all that makes life bright dies to us. There is a most busy and important round of eating, drinking, dressing, walking, visiting, buying, selling, talking, reading, and all that makes up what is commonly called living. ↗

— Harriet Beecher Stowe

#business

For every dilemma, find at least three or four possible solutions. The creative process leads to better results. ↗

— Marilyn Suttle

#customer-service #inspirational-quotes #business

The code-of-ethics playlist: o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy. o Pride yourself in the diversity of your experience and know that you have a lot to offer. o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation. o Have balance in your life and help others to do the same. o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities. o Be approachable, listen carefully, and look people directly in the eyes when speaking. o Be involved, know what is expected from you, and let others know what is expected from them. o Recognize and acknowledge achievement. o Celebrate, relive, and communicate your successes on an ongoing basis. ↗

— Lorii Myers

#business-culture #business-management-training #business-quotes #business-success #customer-service

It is almost startling to hear this warning of departed time sounding among the tombs, and telling the lapse of the hour, which, like a billow, has rolled us onward towards the grave. ↗

— Washington Irving

#death #grave #hour #ocean #time

Even your most loyal customers always have a choice about where to take their business. ↗

— Marilyn Suttle

#customer-service #business

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else. ↗

— Marilyn Suttle

#customer-service #business

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here. ↗

— Marilyn Suttle

#customer-service #business

The purpose of every business and organization is to get and keep customers. ↗

— Shep Hyken

#customer-service #business

Trinity’s witnesses responded just as those to Apollo 11 would, as J. Robert Oppenheimer remembered: "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent." Oppenheimer later said the he beheld his radiant blooming cloud and thought of Hindu scripture: "Now I am become Death, the destroyer of worlds." Aloud, however, the physicist made the ultimate engineer comment: "It worked. ↗

— Craig Nelson

#engineers #death