Certain voices hold this odd pull on our heartstrings. They are like sad oboes or something, something that makes you want to throw all your money at the radio while yelling, "I love you." I don't know what it is. ↗
Instead of yelling and spanking, which don't work anyway, I believe in finding creative ways to keep their attention - turning things into a game, for instance. And, when they do something good, positive reinforcement and praise. ↗