It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship. ↗
I feel that my relationship with Kasparov now is much the same as it had been before the match - good. As for his reaction, well it can't be nice to lose your title after so long, but he was very generous. ↗
Keep your private life private. Be open to suggestions from different people. And just be nice. I have heard stories about people who are just plain rude to the press or fans. ↗
The child gets two confusing messages when a parent tells him which is the right fork to use, and then proceeds to use the wrong one. So does the child who listens to parents bicker and fuss, yet is told to be nice to his brothers and sisters. ↗