Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. ↗
Companies are not charitable enterprises: They hire workers to make profits. In the United States, this logic still works. In Europe, it hardly does. ↗
Half of Google's revenue comes from selling text-based ads that are placed near search results and are related to the topic of the search. Another half of its revenues come from licensing its search technology to companies like Yahoo. ↗
And under Obamacare, insurance companies can no longer discriminate against women. Before, some wouldn't cover women's most basic needs, like contraception and maternity care, but would still charge us up to 50 percent more than men - for a worse plan. ↗