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Until you understand your customers - deeply and genuinely - you cannot truly serve them ↗
#customer-care-quotes #customer-service #rasheed-ogunlaru-quotes #service #business
In other words, I have tried to learn in my writing a monastic lesson I could probably not have learned otherwise: to let go of my idea of myself, to take myself with more than one grain of salt... In religious terms, this is simply a matter of accepting life, and everything in life as a gift, and clinging to none of it, as far as you are able. You give some of it to others, if you can. Yet one should be able to share things with others without bothering too much about how they like it, either, or how they accept it. Assume they will accept it, if they need it. And if they don’t need it, why should they accept it? That is their business. Let me accept what is mine and give them all their share, and go my way. ↗
We heard the United States had a new president, that she was arranging for a loan from the Commonwealth to bail us out. We heard the White House was burning and the National Guard was fighting the Secret Service in the streets of DC. We heard there was no water left in Los Angeles, that hordes of people were trying to walk north through the drought-ridden Central Valley. We heard that the county to the east of us still had electricity and that the Third World was rallying to send us support. And then we heard that China and Russia were at war and the US had been forgotten. Although the Fundamentalists' predictions of Armageddon grew more intense, and everyone else complained with increasing bitterness about everything from the last of chewing gum to the closure of Redwood General Hospital, still, among most people there was an odd sense of buoyancy, a sort of surreptitious relief, the same feeling Eva and I used to have every few years when the river that flows through Redwood flooded, washing out roads and closing businesses for a day or two. We knew a flood was inconvenient and destructive At the same time we couldn't help but feel a peculiar sort of delight that something beyond us was large enough to destroy the inexorability of our routines. ↗
The president, the secretary of state, the businessman, the preacher, the vendor, the spies, the clients and managers—all walking around Wall Street like chickens with their heads cut off—rushing to escape bankruptcy—plotting to melt down the Statue of Liberty—to press more copper pennies—to breed more headless chickens—to put more feathers in their caps—medals, diplomas, stock certificates, honorary doctorates—eggs and eggs of headless chickens—multitaskers—system hackers—who never know where they’re heading--northward, backward, eastward, forward, and never homeward—(where is home)—home is in the head—(but the head is cut off)—and the nest is full of banking forms and Easter eggs with coins inside. Beheaded chickens, how do you breed chickens with their heads cut off? By teaching them how to bankrupt creativity. ↗
#business-quotes #economy-bankrupt #liberty #politics-of-the-united-states #business
Nowdays, Rosie the Rivetere was a former soccer mom who had just opened her own catering business when Last Night came down and her husband and kids were eaten by a parking attendant at the local megamall’s discount- appliance emporium. ↗
The law of centrifugal force seems to be as true for the human condition as it is for the Newtonian mechanics. The faster our lives spin, the more things tend to fly apart. ↗
