What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it. ↗
The universe lies before you on the floor, in the air, in the mysterious bodies of your dancers, in your mind. From this voyage no one returns poor or weary. ↗
Learning is a result of listening, which in turn leads to even better listening and attentiveness to the other person. In other words, to learn from the child, we must have empathy, and empathy grows as we learn. ↗