#tome

Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them. ↗

— Tim Berners-Lee

#back #being #certain #control #customers

If you're open with people and provide context for the decisions that your making, customers will stick with you. ↗

— Andrew Mason

#customers #decisions #making #open #people

I'm so accustomed to being alone. ↗

— Leighton Meester

#alone #being #being alone #i

Vivendi will be one of the very few top communications groups of the Internet age. We will have customers all over the globe, providing services through all kinds of technology. ↗

— Jean-Marie Messier

#communications #customers #few #globe #groups

A company is not accountable just to its owners, but to its workers and its customers. ↗

— Ed Miliband

#company #customers #just #owners #workers

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability. ↗

— Anne M. Mulcahy

#believe #concerned #customers #employee #employees

And, of course, customers really need to feel safe and are seeking reassurance when they fly. ↗

— David Neeleman

#customers #feel #fly #need #really

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player. ↗

— Donald Norman

#any #apple #better #bigot #critique

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden. ↗

— David Obey

#burden #care #cost #customer #else

Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories. ↗

— Alexander Osterwalder

#details #entrepreneurs #great #listeners #often