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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. ↗
I've been writing an ongoing letter to my children since they were born, full of recollections of their childhoods. I've filled two journals. It's a great thing to do as a mother - you forget a lot as you go along, but reading over what you've written brings all the memories back. ↗
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