I have been both praised and criticized. The criticism stung, but the praise sometimes bothered me even more. To have received such praise and honors has always been puzzling to me. ↗
Christ, he was paranoid about criticism. I used to say: why doesn't he worry about the team and forget what people are saying? He got Phil Thompson, who was a kid coming through when I was a Liverpool player, to have a go at me. So now I don't talk to him. ↗
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. ↗
I regard the Klan, the Anglo-Saxon clubs and White American societies, as far as the Negro is concerned, as better friends of the race than all other groups of hypocritical whites put together. ↗