#ice

Homer is the nice side of Al Bundy with the same intellect. I really like him and Al Bundy. ↗

— Uwe Boll

#bundy #him #homer #i #intellect

Do not feed that beggar. Hamlet, lie down.” The dog ignored her. “Down,” Viktor ordered, his deep voice stern. The dog whined and then lay down. The prince looked at her. “You need to be more forceful.” “I suppose my forcefulness will improve once my voice changes. Sopranos get no respect. ↗

— Patricia Grasso

#repsect #training #voice-change #change

When you make a choice, you change the future. ↗

— Deepak Chopra

#choosing #future #genius #life #mind

A small profit it better than a big loss ↗

— Ron Rash

#choices #life #loss #profit #business

When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. ↗

— Steve Maraboli

#commerce #customer #loyalty #service #business

You're gutless. It's how you were made. And that's not such a bad thing because your saving grace is that you've never lied to yourself about it. Not about that. Nothing wrong with cowardice as long as it comes with prudence. But when a coward stops remembering who he is... God help him. ↗

— Khaled Hosseini

#cowardice #courage

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. ↗

— Marilyn Suttle

#customer-service #business

Sometimes I think if we didn’t have these problems the whole world would stop spinning on her axis, we’d all stop spinning on our axises, axes, or whatever you want to call them, and then we’d have to settle into the nasty business of finding a way to be happy. ↗

— Daniel Clausen

#consequences #decisions #happiness #problems #sadness

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗

— Seth Godin

#initiative #joy #business

Customers are human and humans can view situations in unexpected ways. ↗

— Marilyn Suttle

#customer-service #business