#service

Any business that is looking for new customers needs to understand the Internet and how to market their goods or services through it. ↗

— Eric Lefkofsky

#business #customers #goods #how #internet

The recipe for success is a tried and true one here in Rhode Island - innovation, reform, public service. ↗

— Donald L. Carcieri

#innovation #island #public #public service #recipe

It is a historical error for those who were not there to just refer to August 28th as 'I Have a Dream' speech day. That is a real disservice to those who were there. It was a sad day. It was not a celebration environment. ↗

— Jesse Jackson

#celebration #day #disservice #dream #environment

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible. ↗

— Frederick W. Smith

#concept #delivery #earn #feasible #fred

Until you understand your customers - deeply and genuinely - you cannot hope to serve them ↗

— Rasheed Ogunlaru

#customer-care #customers #kindness #rasheed-ogunlaru #service

It's your attitude not your aptitude that creates your altitude ↗

— Nithyajeejo

#service #attitude

Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations. ↗

— Steve Maraboli

#companies #corporations #customers #loyal #service

When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. ↗

— Steve Maraboli

#commerce #customer #loyalty #service #business

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. ↗

— Marilyn Suttle

#customer-service #business

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗

— Seth Godin

#initiative #joy #business