#service

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗

— Seth Godin

#initiative #joy #business

Customers are human and humans can view situations in unexpected ways. ↗

— Marilyn Suttle

#customer-service #business

Your customers are responsible for your company’s reason for existing. ↗

— Marilyn Suttle

#customer-service #business

How you think about your customers influences how you respond to them. ↗

— Marilyn Suttle

#customer-service #business

Customer conversion is dependent on the right customer conversation ↗

— Rasheed Ogunlaru

#buying-and-selling #conversations #customer-service #customers #enterprise

Until you understand your customers - deeply and genuinely - you cannot truly serve them ↗

— Rasheed Ogunlaru

#customer-care-quotes #customer-service #rasheed-ogunlaru-quotes #service #business

Until you understand your customers - deeply and genuinely - you cannot hope to serve them ↗

— Rasheed Ogunlaru

#customer-care #customers #kindness #rasheed-ogunlaru #service

Make your customers comfortable and they will give you their lives. ↗

— Paul Orfalea

#customer-service #business

The most radical and far-reaching solutions often need rethinking of processes and deep questioning of the status quo-and these are hard. ↗

— Bill Price

#service #business

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ↗

— Edward Bellamy

#customer-service #library #library-books #change