#t

It feels wonderful to be go back to the 1940s and recreate the whole era through my clothes, voice and body language. I am tired of playing the larger-than-life hero. ↗

— Akshay Kumar

#back #body #body language #clothes #era

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense. ↗

— Sanjay Kumar

#because #being #clients #delivered #expect

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation. ↗

— Sanjay Kumar

#before #bought #came #customer #demonstrate

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis. ↗

— Sanjay Kumar

#base #basis #because #big #buying

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗

— Sanjay Kumar

#customer #customer service #effective #how #improve

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. ↗

— Sanjay Kumar

#few #india #industries #mentality #service

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast. ↗

— Sanjay Kumar

#aspect #been #fast #finally #folks

I have a high degree of confidence about India's growth potential in IT. ↗

— Sanjay Kumar

#confidence #degree #growth #high #high degree

India has the unique advantages of having the biggest domestic market and this should support IT companies. ↗

— Sanjay Kumar

#biggest #companies #domestic #having #india

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. ↗

— Sanjay Kumar

#banking #companies #customer #far #financial