#vice

Bagi saya, apapun pekerjaannya, jadilah yang terbaik. Kalau jadi Pengusaha jadilah Pengusaha yang terbaik. Kalau jadi PNS jadilah PNS yang terbaik. ↗

— Helmy Yahya

#business

When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. ↗

— Steve Maraboli

#commerce #customer #loyalty #service #business

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. ↗

— Marilyn Suttle

#customer-service #business

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗

— Seth Godin

#initiative #joy #business

Customers are human and humans can view situations in unexpected ways. ↗

— Marilyn Suttle

#customer-service #business

Knowledge in the head and virtue in the heart, time devoted to study or business, instead of show and pleasure, are the way to be useful and consequently happy. ↗

— John Adams

#business

The Business of Our Firm is Business" -Donald W. Hudspeth from: "The Business of America is Business" -Calvin Coolidge ↗

— Calvin Coolidge

#business #business-advice #business-start-up #chapter #dispute

Your customers are responsible for your company’s reason for existing. ↗

— Marilyn Suttle

#customer-service #business

How you think about your customers influences how you respond to them. ↗

— Marilyn Suttle

#customer-service #business

Customer conversion is dependent on the right customer conversation ↗