Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗
Leadership can not be measured in a poll or even in the result of an election. It can only be truly seen with the benefit of time. From the perspective of 20 years, not 20 days. ↗
The situation in the West Bank and Gaza involves a military occupation amid urban guerrilla warfare, analogous to the British security measures in Northern Island, that hopefully will end with a cease-fire. ↗