I got as much information as I could, so I wouldn't look stupid, but this is a post 9/11 world and there's only so much you can do with the FBI in terms of research. ↗
There should be more booing in shops and restaurants and places like that when when the service is bad. If you've had a poor breakfast in a hotel, you should put your knife and fork down and boo. ↗
But I can tell you that the issue, on one side, boils down to money - a lot of money. And it boils down to people and their connections with this money, and that's the portion that, even with this book, has not been mentioned to this day. ↗