#tome

I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place. ↗

— Jim Cantalupo

#back #basics #customer #discipline #end

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ↗

— Jeff Bezos

#experience

After each customer interaction, notice if you gave them a “happy to see you” kind of experience. ↗

— Marilyn Suttle

#customer-service #business

Betsy: "You bring nothing but trouble!" Fantomex: "Forgive me if this has inconvenienced your plans for afternoon tea, Miss Braddock. Cyborgs killed my mother and stole from me. ↗

— Rick Remender

#psylocke #forgiveness

If we take care of the customers and associates and grow the business, Wall Street will be pleased. ↗

— Lee Scott

#business #care #customers #grow #pleased

I don't like customer service, because I don't believe the customer should have to pay and help out too. ↗

— Jarod Kintz

#customer-service #love #ridiculous #work #love

Human nature will not flourish, any more than a potato, if it be planted and replanted, for too long a series of generations, in the same worn-out soil. My children have had other birthplaces, and, so far as their fortunes may be within my control, shall strike their roots into unaccustomed earth. ↗

— Nathaniel Hawthorne

#nature

To get faster and better service, ring a bell. It’s the same principal as honking at someone in traffic. People respond well to it, and they seem to really enjoy it.
 ↗

— Jarod Kintz

#better #considerate #customer-service #enjoy #faster

Your most unhappy customers are your greatest source of learning. ↗

— Bill Gates

#greatest #learning #most #source #unhappy

To be able to see into a friends' dream is a dream in itself. -Doctor Kōsaku Tokita (Paprika) ↗

— Yasutaka Tsutsui

#dreams #friend #lover #saotome #science