Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about? ↗
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. ↗
It is the custom of the Roman Church which I unworthily serve with the help of God, to tolerate some things, to turn a blind eye to some, following the spirit of discretion rather than the rigid letter of the law. ↗
As the winter set in with its customary Canadian severity the real trouble of the French began. They did not suffer from the cold, but they were dying of scurvy. ↗
The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers. ↗