Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about? ↗
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. ↗
It is the custom of the Roman Church which I unworthily serve with the help of God, to tolerate some things, to turn a blind eye to some, following the spirit of discretion rather than the rigid letter of the law. ↗
We have a lot of existing customers which are also considering Linux desktop migrations and rolling out some of these programs, so we're learning from them. ↗