#customer

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability. ↗

— Anne M. Mulcahy

#believe #concerned #customers #employee #employees

And, of course, customers really need to feel safe and are seeking reassurance when they fly. ↗

— David Neeleman

#customers #feel #fly #need #really

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player. ↗

— Donald Norman

#any #apple #better #bigot #critique

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden. ↗

— David Obey

#burden #care #cost #customer #else

Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories. ↗

— Alexander Osterwalder

#details #entrepreneurs #great #listeners #often

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships. ↗

— Ross Perot

#cobweb #customers #deals #doing #engineering

But nothing is better than the market, where the customer and the business deal directly with each other, because if you rip people off, word gets out. That business eventually loses its customers, and the good ones that serve people well get the business. You get government in there, and it's just more money for the lawyers who write the bills. ↗

— John Stossel

#better #bills #business #customer #customers

The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether you get customers or not. If people decide to eat out less during a recession, the first restaurants that they will cut out are the ones that don't do a great job. ↗

— Michael Symon

#chef #customers #cut #day #decide

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. ↗

— Marilyn Suttle

#customer-service #inspiration #relationships #self-improvement #business

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ↗

— Edward Bellamy

#customer-service #library #library-books #change