When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone. ↗
Jimmy Carter laid out policies that we now look back at and say, 'Gee, that actually made sense.' But you also need to explain it and convey and communicate in a way that provides that tableau, that understanding. ↗