I was a window dresser for Burton's once. What really put me off was the area manager coming round and saying, Charles, I think you're a natch at this. ↗
One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot. ↗
I don't envisage I will be captain again, but for two England managers, Steve McClaren and Fabio Capello, I was their first choice and I'm proud of that. ↗
I was nine or 10 years old and my father was sacked on Christmas Day. He was a manager, the results had not been good, he lost a game on December 22 or 23. On Christmas Day, the telephone rang and he was sacked in the middle of our lunch. ↗