The only way change will ever happen is if we speak up, and we have to know that it actually has an impact. Because we have a lot more power than we think we do, I think. ↗
We've always had a pretty competitive and pretty ferocious battle with British Airways... It's lasted now about 14 years, and we're very pleased to have survived it. ↗
As far as I know, you only get one shot at this life. It only goes round once and time is precious. When I'm not working, you'd better spend that time with someone important. ↗