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I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem. ↗
One of the issues I kept saying to my students is you have to learn to interrupt. When you raise your hand at a meeting, by the time they get to you, the point is not germane. So the bottom line is active listening. If you are going to interrupt, you look for opportunities. You have to know what you're talking about. ↗
