People in one of two states in a relationship. The first is what I call positive sentiment override, where positive emotion overrides irritability. It's a buffer. Their spouse will do something bad, and they'll say,'Oh, he's just in a crummy mood.'Or they can be in negative sentiment override, said that even a relatively new tool thing that a partner says get perceived as negative. In negative sentiment override state, people draw lasting conclusions about each other. If their spouse does something positive, it's a selfish person doing a positive thing. It's really hard to change their states, and those states determine whether when one party tries to repair things, the other party sees that as repair or hostile manipulation.

— John Gottberg

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