What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

By 1999 he was named "Manager of the Century" by Fortune magazine. Jones. Welch has received criticism for a lack of compassion for the middle class and working class.

(born (1935-11-19)November 19 1935) is an American business executive author and former chemical engineer. In 2006 Welch's net worth was estimated at $720 million.