I did not deal well with the politicians. I tend to tell people that when they are full of crap, that they are full of crap.

And I always said to the employees of American 'This is not an appropriate investment. Awards
Horatio Alger award 1997. He is also credited with pioneering yield management.

Called an industry legend by airline industry observers Crandall has been the subject of several books and is a member of the Hall of Honor of the Conrad Hilton college.