#customer

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it. ↗

— Sanjay Kumar

#before #big #customers #go #hit

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation. ↗

— Sanjay Kumar

#before #bought #came #customer #demonstrate

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗

— Sanjay Kumar

#customer #customer service #effective #how #improve

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. ↗

— Sanjay Kumar

#banking #companies #customer #far #financial

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass. ↗

— Sanjay Kumar

#business model #center #changed #consolidation #critical

Reduce the layers of management. They put distance between the top of an organization and the customers. ↗

— Donald Rumsfeld

#customers #distance #layers #management #organization

The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence. ↗

— Adam Smith

#customers #discipline #effectual #employment #exercised

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live. ↗

— Arthur Blank

#colleagues #communities #continue #customer #customer service

The first step in exceeding your customer's expectations is to know those expectations. ↗

— Roy H. Williams

#exceeding #expectations #first #first step #know

Small-business customers are very conservative and very cheap. We don't have to explain ourselves for the most part. ↗

— Paul Graham

#conservative #customers #explain #most #ourselves