You have to remember that coaching wasn't sophisticated back then - you didn't have the camps, clinics and all the technical advances that are available today - so from that standpoint, playing with a cast on my arm was a fortunate event in my life. ↗
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. ↗
Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships. ↗