Tony Hsieh

I had decided to stop chasing the money, and start chasing the passion. ↗

— Tony Hsieh

#money

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees. ↗

— Tony Hsieh

#because #businesses #culture #deliver #employees

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments. ↗

— Tony Hsieh

#already #environments #inside #maybe #me

For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast. ↗

— Tony Hsieh

#business #change #definitely #elements #fast

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly. ↗

— Tony Hsieh

#bigger #business #cruise #further #go

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company. ↗

— Tony Hsieh

#box #call #company #customers #e-mail

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service. ↗

— Tony Hsieh

#asked #company #customer #customer service #even

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine. ↗

— Tony Hsieh

#creativity #different #employees #environment #i