Phil Crosby

You have to lead people gently toward what they already know is right. ↗

— Phil Crosby

#gently #know #lead #people #right

Making a wrong decision is understandable. Refusing to search continually for learning is not. ↗

— Phil Crosby

#decision #learning #making #refusing #search

Quality has to be caused, not controlled. ↗

— Phil Crosby

#controlled #quality

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. ↗

— Phil Crosby

#constructed #cultural #environment #fabric #organization

Selecting the right person for the right job is the largest part of coaching. ↗

— Phil Crosby

#job #largest #part #person #right

You don't have to be noisy to be effective. ↗

— Phil Crosby

#noisy #you

A rule to live by: I won't use anything I can't explain in five minutes. ↗

— Phil Crosby

#explain #five #i #live #minutes

Being convinced one knows the whole story is the surest way to fail. ↗

— Phil Crosby

#convinced #fail #knows #story #surest

Change should be a friend. It should happen by plan, not by accident. ↗

— Phil Crosby

#change #friend #happen #plan #should

Eliminating what is not wanted or needed is profitable in itself. ↗

— Phil Crosby

#itself #needed #profitable #wanted